For med spas · aesthetic clinics · dermatology practices

80% of your new clients never come back.

Not because they had a bad experience. Because nobody followed up. LevoHQ automatically reaches every client at exactly the right moment — so nothing falls through the cracks.

No setup fees. No long-term contract. Cancel anytime.

The problem

You're paying to get clients in the door. Then letting them walk out forever.

The average med spa spends $200–$400 to acquire a new client through ads, referrals, and promotions. Industry data shows 80% of them never return after their first visit. Not because they were unhappy — because the window to bring them back closes fast, and most clinics never reach out in time.

The first-time visitor who disappears

She came in, loved her treatment, meant to rebook. Life got busy. Three months later she's a regular at the new place that opened down the street — because they texted her first.

The cancellation nobody chased

He cancelled Monday morning. Your front desk was with a client. By the time someone noticed, two hours had passed. He found another clinic online. That slot stayed empty all day.

The Botox client who was due 6 weeks ago

Her treatment was 18 weeks ago. Her results have worn off. Nobody noticed, nobody reached out. She assumed you didn't care. She booked somewhere else and didn't look back.

Acquiring a new client costs 5–25× more than keeping an existing one. Every client who doesn't come back is money you already spent — gone twice.

The solution

Every client. Every touchpoint. Handled automatically.

LevoHQ runs in the background 24/7. The moment something happens — a booking, a visit, a cancellation, a client going quiet — the right message goes out automatically. Your staff doesn't have to remember. Nothing slips through.

Client books an appointment

Without LevoHQ

Booking confirmation sent. That's it.

With LevoHQ

Instant confirmation + a warm welcome message for new clients that starts building the relationship before they walk in.

New clients who feel welcomed before their first visit show up and rebook at higher rates.

Appointment is 24 hours away

Without LevoHQ

Manual reminder call — if the front desk has time.

With LevoHQ

Automated SMS reminder goes out the night before. If no confirmation, a second nudge goes out the morning of.

30% no-show rate drops to under 10% with a consistent two-touch reminder system.

Client cancels

Without LevoHQ

Slot goes empty. Nobody follows up. Client is gone.

With LevoHQ

Recovery message fires within 60 seconds. Specific to their service, specific to them. A reason to rebook today.

Industry data: a structured recovery sequence converts 20–35% of cancellations into rebookings.

Visit is completed

Without LevoHQ

Checkout. Silence. Hope they come back.

With LevoHQ

24–48 hour follow-up checking in on their experience. When sentiment is positive, a Google review ask goes out at exactly the right moment.

97% of clients are more likely to rebook when they receive a personalized follow-up. Most clinics send none.

Client is due for their next treatment

Without LevoHQ

Nobody knows. Nobody notices. Client books elsewhere.

With LevoHQ

LevoHQ tracks every client's treatment history and knows when they're due — before they do. "It's been about 12 weeks since your Botox, want to get ahead of the schedule?"

Treatment interval reminders are the single highest-converting message in aesthetics. Pure retained revenue.

Client hasn't been in 90+ days

Without LevoHQ

They're gone. You don't know why.

With LevoHQ

A personalized win-back message goes out — referencing their last service, offering something relevant, making it easy to come back.

Reactivating dormant clients costs zero in acquisition. Every one who returns is pure profit.

Treatment interval intelligence

We know when your clients are due before they do.

Botox lasts 3–4 months. Filler lasts 6–12. Chemical peels every 4–6 weeks. LevoHQ tracks every client's treatment history and sends a personalized message at exactly the right interval — before they start looking elsewhere.

No other tool does this automatically for every client, every treatment, every time. It's not a blast. It's a personal message that reads like your best staff member wrote it.

Example — automated, personalized

Botox client · Week 12

“Hi Sarah — it's been about 12 weeks since your Botox with Dr. Kim. Most clients start noticing movement around now. Want to get ahead of it before our schedule fills up?”

HydraFacial client · Week 5

“Hey Mia, your skin is probably craving another HydraFacial right about now. We have a few openings next week — want me to hold one for you?”

Filler client · Month 9

“Hi Jen — your lip filler was 9 months ago. This is usually when clients come in for a touch-up. Want to book before the holidays get busy?”

Pricing

Two goals. Two plans.

Start by stopping the bleeding. Then upgrade to growing what you have.

Starter

Stop losing the clients you already have.

$997/mo

Single location. Up to 2 providers. Everything you need to plug the holes in your client retention.

Booking confirmations + reminders
Cancellation recovery messages
Missed-call SMS follow-up
Post-visit follow-up sequence
AI messaging in your brand voice
Client communication dashboard

Book a demo

See exactly how many clients you're losing — and how we get them back.

We'll walk through the full flow live, show you the dashboard, and give you a real estimate of what LevoHQ recovers for a clinic your size. No pitch deck. No pressure.

20 minutes, fully recorded so you can share with your team
We map your current retention gap to an actual dollar figure
You leave with a live demo number you can text right now

Or email hello@levohq.com directly.